Relational Recovery Institute

Because change happens in relationship

Privacy Policy

(Last Updated: 3/28/2024)

RELATIONAL RECOVERY, INC. PRIVACY POLICY
Effective Mar 28, 2024

THIS PRIVACY POLICY APPLIES TO PERSONAL INFORMATION COLLECTED BY RELATIONAL RECOVERY, INC. FROM USERS OF WWW.RELATIONALRECOVERY.COM (THE “SITE”).  “PERSONAL INFORMATION” INCLUDES ANY INFORMATION THAT CAN BE USED ON ITS OWN OR WITH OTHER INFORMATION TO IDENTIFY OR CONTACT A SINGLE PERSON OR TO IDENTIFY AN INDIVIDUAL IN CONTEXT. IF WE CAN LINK PARTICULAR INFORMATION (DIRECTLY OR INDIRECTLY) TO AN INDIVIDUAL, WE WILL CONSIDER THIS INFORMATION “PERSONAL INFORMATION,” AND WE WILL PROTECT IT.

WE AT RELATIONAL RECOVERY, INC. VALUE KEEPING YOUR PERSONAL INFORMATION CONFIDENTIAL AND USING IT SOLELY IN THE CONTEXT OF PROVIDING INFORMATION AND SERVICES TO SUPPORT INDIVIDUALS AND COUPLES.

WE BELIEVE THAT TRANSPARENCY ABOUT THE USE OF YOUR PERSONAL INFORMATION IS IMPORTANT. IN THIS PRIVACY POLICY, WE PROVIDE YOU DETAILED INFORMATION ABOUT OUR COLLECTION, USE, MAINTENANCE, AND DISCLOSURE OF YOUR PERSONAL INFORMATION. THE POLICY EXPLAINS WHAT KIND OF INFORMATION WE COLLECT, WHEN AND HOW WE MIGHT USE THAT INFORMATION, HOW WE PROTECT THE INFORMATION, AND YOUR RIGHTS REGARDING YOUR PERSONAL INFORMATION.

BY SUBMITTING YOUR PERSONAL INFORMATION THROUGH THE SITE, YOU ARE ACKNOWLEDGING THAT YOU HAVE READ AND AGREE TO THE TERMS OF THIS POLICY. IF YOU DO NOT AGREE, PLEASE DO NOT LOG INTO OR ACCESS THIS SITE AND DO NOT SUBMIT ANY INFORMATION TO US.

For the purposes of applicable data protection laws including the EU General Data Protection Regulation (“GDPR”), the data controller is: Relational Recovery, Inc located at 201 Liberty St SW, Leesburg, VA 20175.

In case you have any questions or concerns after reading this privacy statement, please do not hesitate to contact us at admin@relationalrecovery.com. We appreciate your feedback.

WHAT INFORMATION DO WE COLLECT AND WHY?

Personal Information

The Personal Information collected includes demographic information, such as your name, phone number, and e­mail address. Primarily, the collection of your Personal Information assists us in creating your User Account and providing a platform whereby you can access materials and programs offered by Relational Recovery, Inc.. If you participate or purchase one of Relational Recovery, Inc.’s programs, Relational Recovery, Inc. also collects Personal Information from you with respect to the details of your personal life and/or relationship in order to assist in tailoring and providing you with relationship and recovery information and services.

We may also use this information to (1) communicate with you about and manage your User Account; (2) store data; (3) comply with the law; (4) respond to requests from public and government authorities; (5) to enforce our terms and conditions; (6) manage and improve our operations and applications; (7) provide additional functionality; (7) protect our rights, privacy, safety or property, and/or that of you or others; and (8) allow us to pursue available remedies or limit the damages that we may sustain.

Credit Card Information

Relational Recovery, Inc. will collect and use information obtained from credit card transactions only for business purposes. These business purposes include the payment of fees for access to online courses and subscriptions on the Website.

Protecting Your Credit Card Information

The credit card information provided by you to Relational Recovery, Inc. will be stored in a confidential manner. Our employees may access such information only when there is an appropriate business reason to do so, such as when a refund must be issued back to the credit card. We maintain physical, electronic and procedural safeguards to protect your information, and our employees are required to follow these privacy standards.

Disclosure of Your Credit Card Information

Relational Recovery, Inc. does not disclose any nonpublic credit card information (such as credit card number and their expiration dates) about you to anyone, except as required by law. We disclose information only when it is necessary for the conduct of Relational Recovery, Inc., State or Federal government business, or under circumstances where disclosure is required by law. Information may also be disclosed for audit purposes, to regulatory agencies or for other general administrative services. We do not disclose information about you to other entities who may want to sell their products to you.

Support Information

If you contact Relational Recovery, Inc. for support or to lodge a complaint, Relational Recovery, Inc. may collect technical or other information from you (e.g., IP address). Such information will be used for the purposes of troubleshooting, customer support, software updates, and improvement of the Site and related services in accordance with this Privacy Policy. Calls with Relational Recovery, Inc. may be recorded or monitored for training, quality assurance, customer service, and reference purposes.

Statistical Information

In addition, Relational Recovery, Inc. may collect statistical information regarding Site visitors’ navigation on the Site (e.g., IP address, location, browser type, referral source, length of visit and pages viewed). We engage with third-party service providers Facebook Pixels and Google Analytics to collect such information on our behalf. The collection of such information involves the use of cookies and similar technologies, as described below. Google provides some additional privacy options described here.  Facebook provides additional privacy information here.

Monitoring

Relational Recovery, Inc. and its affiliates and agents are permitted, but not obligated, to review and/or retain information and/or communications stored and/or transmitted using the Site (“User Content”). Relational Recovery, Inc. may monitor User Content for data collection purposes and/or to evaluate the quality of service you receive, your compliance with the Terms of Use, the security of the Site, or for other reasons.

You agree that such monitoring activities, if in compliance with applicable privacy laws, will not entitle you to any cause of action or other right with respect to the manner in which Relational Recovery, Inc. or its affiliates or agents monitor your communications and enforces or fails to enforce the terms of this Privacy Policy. In no event will Relational Recovery, Inc. or any of its affiliates or agents be liable for any costs, damages, expenses, or any other liabilities incurred by you as a result of monitoring activities by Relational Recovery, Inc. or its affiliates or agents.

WHERE IS YOUR PERSONAL INFORMATION STORED?

Information Relational Recovery, Inc. collects through our Site will be stored on secure servers.

WILL RELATIONAL RECOVERY, INC. SHARE YOUR PERSONAL INFORMATION WITH ANYONE ELSE?

Yes, with third parties that help us power our Site

Relational Recovery, Inc. has a limited number of service providers and other third parties (“Business Partners”) that help us run various aspects of our business. These Business Partners are contractually bound to protect your Personal Information and to use it only for the limited purpose(s) for which it is shared. Such third-party uses may include, but are not limited to, the provision of services such as data hosting, IT services, and billing management.

Yes, with third parties and the government when legal or enforcement issues arise

We may share your Personal Information, if reasonable and necessary, to (i) comply with legal processes or enforceable governmental requests, or as otherwise required by law; (ii) cooperate with third parties in investigating acts in violation of this Agreement; or (iii) bring legal action against someone who may be violating the Terms of Use or who may be causing intentional or unintentional injury or interference to the rights or property of Relational Recovery, Inc. or any third party, including other customers.

Yes, with third parties in the event of a reorganization, merger, sale, joint venture, assignment, transfer, or other disposition of all or any portion of Relational Recovery, Inc.’s corporate entity, assets, or stock (including in connection with any bankruptcy or similar proceedings).

If we share your Personal Information with a third party other than as provided above, you will be notified at the time of data collection or transfer, and you will have the option of not permitting the transfer.

HOW LONG WILL RELATIONAL RECOVERY, INC. RETAIN THE INFORMATION?

Personal Information, Generally

We store your Personal Information for as long as you maintain a User Account and up to five (5) years after the account is closed. At the end of this five­ year retention period, we will remove your Personal Information from our databases and will request that our Business Partners remove your Personal Information from their databases.

However, once we disclose your Personal Information to third parties, we may not be able to access that Personal Information any longer and cannot force the deletion or modification of any such information by the parties to whom we have made those disclosures. Written requests for deletion of Personal Information other than as described should be directed to admin@relationalrecovery.com. We retain anonymized data indefinitely.

WHAT IS RELATIONAL RECOVERY, INC.’S COOKIE POLICY?

Cookies allow a web server to transfer data to a computer for record keeping and other purposes. We use cookies and other technologies to, among other things, better serve you with more tailored information, to facilitate efficient and secure access to the Site. We use two types of cookies, “session” cookies and “persistent” cookies. A session cookie is temporary and expires after you end a session and close your web browser. We use session cookies to help customize your experience as you use the Services and maintain your signed on status as you navigate through the features of the Services. Persistent cookies remain on your hard drive after you have exited from our Services, until you erase them, or they expire. If you enable a do not track (DNT) signal that prevents us from collecting cookies, you will need to re­enter your user name each time you visit the login page. We do not use cookies to collect and store any additional information or for any other purpose than described above. To learn more about cookies, please visit http://www.allaboutcookies.org/.

We may also collect information using pixel tags, web beacons, clear GIFs or other similar technologies. These may be used in connection with some Site pages and HTML­ formatted email messages to, among other things, track the actions of Site users and email recipients, and compile statistics about Site usage and response rates.

HOW DOES RELATIONAL RECOVERY, INC. PROTECT MY PERSONAL INFORMATION?

Relational Recovery, Inc. is committed to protecting the security and confidentiality of your Personal Information. We use a combination of reasonable physical, technical, and administrative security controls to maintain the security and integrity of your Personal Information, to protect against any anticipated threats or hazards to the security or integrity of such information, and to protect against unauthorized access to or use of such information in our possession or control that could result in substantial harm or inconvenience to you. However, Internet data transmissions, whether wired or wireless, cannot be guaranteed to be 100% secure. As a result, we cannot ensure the security of information you transmit to us. By using the Site, you are assuming this risk.

Safeguards

The information collected by Relational Recovery, Inc. and stored on secure servers, is protected by a combination of technical, administrative, and physical security safeguards, such as authentication, backups, and access controls. If Relational Recovery, Inc. learns of a security concern, we may attempt to notify you and provide information on protective steps, if available, through the e­mail address that you have provided to us or by an in ­app notification. Depending on where you live, you may have a legal right to receive such notices in writing.

NOTWITHSTANDING ANY OF THE STEPS TAKEN BY US, IT IS NOT POSSIBLE TO GUARANTEE THE SECURITY OR INTEGRITY OF DATA TRANSMITTED OVER THE INTERNET. THERE IS NO GUARANTEE THAT YOUR INFORMATION WILL NOT BE ACCESSED, DISCLOSED, ALTERED, OR DESTROYED BY BREACH OF ANY OF OUR PHYSICAL, TECHNICAL, OR ADMINISTRATIVE SAFEGUARDS. THEREFORE, WE DO NOT AND CANNOT ENSURE OR WARRANT THE SECURITY OR INTEGRITY OF ANY INFORMATION YOU TRANSMIT TO US AND YOU TRANSMIT SUCH INFORMATION AT YOUR OWN RISK.

HOW SHOULD YOU PROTECT YOUR PERSONAL INFORMATION?

We will NEVER send you an e­mail requesting confidential information such as account numbers, usernames, passwords, or social security numbers, and you should NEVER respond to any e­mail requesting such information. If you receive such an e­mail purportedly from Relational Recovery, Inc., DO NOT RESPOND to the e­mail and DO NOT click on any links and/or open any attachments in the e­mail, and notify Relational Recovery Institute support at admin@relationalrecovery.com.

You are responsible for taking reasonable precautions to protect your user ID, password, and other User Account information from disclosure to third parties, and you are not permitted to circumvent the use of required encryption technologies. You should immediately notify Relational Recovery Institute at admin@relationalrecovery.com if you know of or suspect any unauthorized use or disclosure of your user ID, password, and/or other User Account information, or any other security concern.

EU Data Citizen Rights

You have the right under certain circumstances:

  • to receive communications related to the processing of your personal data that are concise, transparent, intelligible and easily accessible;
  • to be provided with a copy of your personal data held by us or your healthcare provider;
  • to request the rectification or erasure of your personal data held by us or your healthcare provider without undue delay;
  • to request that we or your healthcare provider restrict the processing of your personal data (while we verify or investigate your concerns with this information, for example);
  • to object to the further processing of your personal data by us or your healthcare provider, including the right to object to marketing;
  • to request that your Personal Information be moved to a third party;
  • to receive your Personal Information in a structured, commonly used and machine-readable format
  • to lodge a complaint with a supervisory authority

Where the processing of your Personal Information by us is based on consent, you have the right to withdraw that consent without detriment at any time by contacting us at admin@relationalrecovery.com.

HOW CAN YOU UPDATE, CORRECT OR DELETE YOUR PERSONAL INFORMATION?

You can change your e­mail address and other contact information by editing your profile in the Site. If you need to make changes or corrections to other information, you may e­mail admin@relationalrecovery.com. Please note that in order to comply with certain requests to limit use of your Personal Information, we may need to terminate your account with us and your ability to access and use the Services, and you agree that we will not be liable to you for such termination or for any refunds of prepaid fees paid by you.

Although we will use reasonable efforts to do so, you understand that it may not be technologically possible to remove from our systems every record of your Personal Information. The need to back up our systems to protect information from inadvertent loss means a copy of your Personal Information may exist in a non­erasable form that will be difficult or impossible for us to locate or remove. Backups of that data will remain associated with your account and in our archive servers. You can deactivate your account by emailing admin@relationalrecovery.com.

INFORMATION SUBMISSION BY MINORS

We do not knowingly collect personal information from individuals under the age of 18 and the Site is not directed to individuals under the age of 18. We request that these individuals not provide personal information through the Site. If you are aware of a user under the age of 18 using the Site, please contact us at admin@relationalrecovery.com.

CHANGES TO THIS POLICY

By using this Site, you consent to the collection and use of your information by us in accordance with this Privacy Policy. If we update or modify this Privacy Policy, we will post the changes on this page so that you will always have the ability to know what information we collect, how we use the information, and under what circumstances we deliver the information. Your continued use of this Site after any such changes constitutes your acceptance of the new terms.

CONTACT US

If you have any questions about this Privacy Policy, please contact us by email at admin@relationalrecovery.com or please write to: 201 Liberty St SW, Leesburg, VA 20175. Please note that email communications are not always secure; so please do not include sensitive information in your emails to us.